In late 2023, a Ukrainian mobile app and web design and development team faced a challenging situation involving a Dublin-based AI-powered copyright and piracy protection platform. The client had delivered a wide range of software development services, including design, front-end and back-end development, iOS app builds, and quality assurance, between December 2022 and April 2023.
Despite completing all agreed deliverables under a Dedicated Team Services Agreement, they were left with $95,942.00 in unpaid invoices, prompting the need for formal debt recovery.
Our Approach
We were engaged in October 2023 to recover the outstanding debt. Upon initiating structured communications with the debtor, they raised performance-related disputes, questioning the quality of services provided and referencing potential arbitration under California jurisdiction. While these tactics delayed resolution, our team remained firm and factual. By leveraging detailed service logs and a clear invoice breakdown, we validated our client’s claims and steadily countered the debtor’s objections.
Recognising that litigation would likely be costly and time-consuming for both parties, we steered negotiations towards a settlement. In early November 2023, we successfully brokered an agreement to reduce the total payable to $65,000, to be remitted in three installments. A key point of the negotiation was the inclusion of a clause protecting our client’s interests: essential digital assets, including code and documentation, would only be handed over after the second payment had cleared.
Resolution
Despite some minor friction over currency conversion discrepancies, the debtor made the first two installments on time. Following confirmation of these payments, our client fulfilled their contractual obligations by transferring the agreed assets. The case was resolved without court intervention, and the structured outcome avoided unnecessary delays and costs.
Why Our Approach Works
This case illustrates our ability to navigate complex, high-stakes international B2B disputes with strategic negotiation and legal insight. Our balanced approach ensured our client maintained leverage throughout the process while keeping discussions constructive and commercially focused. It also highlights how our firm adapts to each case’s nuances—protecting both our client’s rights and commercial relationships where possible.
Get Expert Commercial Debt Collection Assistance
If your business is facing overdue payments, we’re here to help. Our Commercial Debt Collection Service is built around a proven 30-day Chase Campaign, which includes weekly emails and daily calls to debtors. Should payment not be received within this period, we’re prepared to assist with legal escalation to recover your funds.
Contact us today to learn how we can support your business in reclaiming what’s rightfully owed.
